Privacy Policy
Last updated: 15 August 2026
1. Who we are
All Cleans Possible Services is a domestic and commercial cleaning business based in Croydon, Greater London, providing home, office, end-of-tenancy and Airbnb / holiday changeover cleaning.
2. Information we may collect
The information collected depends on how you interact with us and the cleaning service requested. This may include:
- Name and contact details, including email and telephone number.
- Property address and postcode.
- Property details and the cleaning service requested.
- Preferred booking dates, times and service requirements.
- Messages, enquiries and other correspondence.
- Booking, service and transaction records.
- Technical website information such as IP address, browser and device information where collected by website or security systems.
- Cookie and analytics information where those technologies are enabled.
3. How we collect information
We may receive personal information when you complete a booking, contact us, request a quotation, enquire about the membership, use the website or communicate with us about an existing service.
4. How we use your information
- Respond to enquiries and quotation requests.
- Take steps requested by you before entering into a service contract.
- Arrange, manage and provide cleaning services.
- Communicate about bookings, changes and service requirements.
- Manage membership services where applicable.
- Maintain payment and transaction records where applicable.
- Handle customer service issues, complaints or claims.
- Protect the website, customers and business against misuse or fraud.
- Meet applicable legal, tax, accounting and regulatory obligations.
5. Lawful bases
Where processing is necessary to take steps at your request or provide an agreed cleaning service.
Where information must be processed or retained to meet applicable legal requirements.
Where necessary for appropriate business administration, security, handling claims or service improvement, subject to your rights.
Where consent is the appropriate basis, including certain marketing or non-essential cookie activities.
6. Bookings and payments
Booking information may be processed using the website and the All Cleans Possible booking system. Booking emails are sent through WordPress and may later be routed through an SMTP provider. If online payments are added in the future, this policy should be updated to identify the relevant payment provider and how payment data is handled.
7. Who we may share information with
We do not sell personal information. Where necessary, information may be shared with people or organisations involved in providing or supporting the service, including cleaners or service personnel, website hosting and technical providers, booking and scheduling systems, email providers, payment processors where used, accountants, insurers, professional advisers and authorities where disclosure is legally required.
8. International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, appropriate steps required by applicable data protection law should be used to protect the information.
9. Cookies and website technologies
The website may use cookies or similar technologies for functionality, security, booking features and, where enabled, analytics or other services. Where consent is legally required for non-essential cookies, visitors should be given suitable cookie controls.
10. How long we keep information
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing enquiries and complaints, and meeting legal, accounting, tax and insurance requirements. Retention periods may differ depending on the information and relationship with the customer.
11. Your data protection rights
Depending on the circumstances and lawful basis, UK data protection law may give you rights including access, correction, deletion, restriction, objection, portability and withdrawal of consent where processing relies on consent.
To make a request, email info@allcleanspossible.com.
12. Security
Reasonable organisational and technical measures should be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can guarantee absolute security.
13. Changes to this policy
This Privacy Policy may be updated when services, website functionality, technology providers or legal requirements change. The latest version should be published on this page with an updated date.
14. Questions or complaints
For questions or concerns about personal information, contact All Cleans Possible Services at info@allcleanspossible.com or call 020 3807 3164.
You may also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK data protection regulator.