Terms & Conditions

1. About these terms

These Terms & Conditions apply when you request, book or purchase a cleaning service from All Cleans Possible Services through the website or another agreed booking method.

By placing a booking after being given access to these terms, you agree that they form part of the agreement between you and us.

2. Our cleaning services

Services may include Regular Domestic Cleaning, Deep Cleaning, End of Tenancy and Landlord Property Cleaning, Office & Commercial Cleaning, Airbnb & Holiday Changeover Cleaning, specialist add-ons and the monthly Cleaning Membership.

Services are subject to availability, location, property requirements and any limitations communicated during the booking process. Specialist work may require additional information before a price or appointment can be confirmed.

3. Bookings and confirmation

Information submitted through the website may initially constitute a booking request rather than a confirmed appointment. A booking becomes confirmed when All Cleans Possible or the booking system provides confirmation of the service, date and applicable booking details.

You are responsible for providing accurate contact information, property details, postcode and cleaning requirements. If the actual requirements materially differ from the information supplied, changes to the service, duration or price may need to be agreed.

4. Prices and payment

Regular domestic cleaning is advertised from £19 per hour and the monthly cleaning membership is £150 per monthly billing period. Specialist work may be provided on a quotation basis.

The final applicable price should be shown or agreed before the relevant booking is confirmed. If online payments are added later, payment timing and any recurring nature of payment should be clearly shown before the customer commits.

5. Cleaning Membership

The membership includes three standard home-cleaning visits during each monthly billing period, with up to two hours per visit and therefore up to six cleaning hours during that period.

Standard membership cleaning may include kitchens, bathrooms, bedrooms and living areas together with routine dusting, vacuuming and mopping.

Deep cleaning, end-of-tenancy cleaning, oven cleaning, carpet and upholstery cleaning, window cleaning and other specialist work are not included unless expressly agreed.

Unused membership visits expire at the end of the relevant monthly billing period unless otherwise agreed.

6. Cancellation rights

Where you are a consumer and enter into an eligible distance service contract, such as a qualifying online booking, you may have statutory cancellation rights. Where you expressly ask for a service to begin during a statutory cancellation period, different rules can apply, including payment for work already performed where permitted by law.

These terms do not remove or reduce any statutory cancellation right that applies to you.

7. Other cancellations and rescheduling

Any business cancellation, rescheduling or missed-appointment policy that applies in addition to statutory rights should be communicated before the relevant booking is confirmed.

If you need to change an appointment, contact the business as early as possible. All Cleans Possible may also need to reschedule because of staff availability, safety concerns or circumstances outside reasonable control.

8. Property access and customer responsibilities

You are responsible for ensuring reasonable and safe access to the property at the agreed time and for informing the business about access restrictions, significant hazards or information that could materially affect the cleaning work.

Cleaning may be arranged with customer-provided products or company-provided products depending on the booked service.

9. Service standard and concerns

Cleaning services should be provided with reasonable care and skill as required by applicable consumer law. If you believe there is a problem with a service, contact All Cleans Possible as soon as reasonably possible so the concern can be reviewed.

Nothing in these terms affects legal rights or remedies that cannot lawfully be excluded.

10. Property, valuables and damage

Customers should take reasonable care of particularly valuable, fragile or irreplaceable items and notify the team about items that require special treatment. If you believe damage occurred during a cleaning service, notify the business promptly and provide enough information for the matter to be investigated.

11. Liability

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where it would be unlawful to do so. All Cleans Possible is not responsible for failure or delay caused by circumstances genuinely outside reasonable control, although reasonable efforts should be made to communicate and minimise disruption.

12. Website information

All Cleans Possible aims to keep website information accurate and current. Service availability, pricing, booking options and other information may change from time to time. Specific confirmed booking information will take priority where appropriate, subject to statutory rights.

13. Personal information

Personal information collected in connection with bookings, enquiries and services is handled in accordance with the Privacy Policy.

14. Changes to these terms

These Terms & Conditions may be updated from time to time. The latest website version should show its most recent update date.

15. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory rights or protections that apply to you as a consumer.

16. Contact

For questions about a booking or these terms, email All Cleans Possible Services at info@allcleanspossible.com or call 020 3807 3164.